Consumer Council Meeting - November 2018
The Consumer Council met with representatives from the Waikato Community Transport Forum. They talked about the vital role volunteer organisations play in supporting patients and whānau and highlighted the impact where the support for these volunteers falls short. In particular they pointed to discharge planning, unreliability of discharge times, and inconsistent funding and parking issues. There are some opportunities for the Consumer Council and Quality and Patient Safety team to work to drive improvements in this area.
The Council also listened to a presentation that highlighted the high rate of hearing loss amongst Māori wahine. The presenter’s passion and tenacity to explore this was clear in her presentation, and it highlighted the need for the Ministry, District Health Boards, Not-For-Profits and Consumers to come together in a kaupapa Māori way to address this issue.
Issues of concern for our community were also discussed. These discussions included transport for our community to attend renal appointments, co-ordination of care for young people with complex health needs, mental health support in communities, waiting times in Waikato Hospital’s Emergency Department, and the importance of planned end-of-life care in rural communities.
At our final hui for the year in December, we will review our priority plan and look forwards the work ahead for 2019.