On this page
- Middlemore Hospital Emergency Department
- After hours and urgent medical centres (A&E)
- Hospital contact information
- Visiting hours
- How to get to Middlemore Hospital
- By health shuttle
- National Travel Assistance
- Parking
- Hospital map — Middlemore Hospital
- Patient and visitor information
- Facilities
- Departments and services
- Your stay in hospital
- Feedback
After hours and urgent medical centres (A&E)
If you cannot wait to see your usual doctor, nurse or healthcare provider, or you do not have one, go to an after hours or urgent care medical centre. They can help you with things like bad cuts, sprains or breaks, minor head injuries, or if you are feeling really sick. You do not need an appointment but might have to wait.
Virtual doctor services often have appointments available on the same day. You do not need to be enrolled to use some of them. They are a good option if your usual doctor or nurse cannot fit you in.
These appointments usually take place through a video app or a phone call. There will be a cost.
Hospital contact information
Physical address:
Middlemore Hospital
Hospital Road
Ōtāhuhu
Auckland
Mailing address:
Health New Zealand | Te Whatu Ora Counties Manukau
Private Bag 93311
Ōtāhuhu
Auckland 1640
- Phone: 09 276 0000
- Freephone: 0800 266 513
Inpatient services are provided at Middlemore Hospital as well as other facilities, which include Kidz First Children's Hospital, Manukau Surgery Centre, Pukekohe Hospital, Botany Downs Maternity Unit and Papakura Maternity Unit, as well as dedicated mental health and rehabilitation units.
If you have a query about inpatient services:
- for information or to check visiting hours — phone 09 270 4799
- for patient enquiries — phone 09 276 5004
- for Tiaho Mai (acute mental health unit) — phone 09 270 4742.
Outpatient services are mainly provided at Manukau SuperClinic, Botany SuperClinic and Community Mental Health Services.
For enquiries about outpatient appointments, contact customer service.
- Phone: 09 277 1660 (Monday to Friday, 7:30am to 6:00pm except public holidays)
- Email: customerservice@cmdhb.org.nz
Online appointments can save you time and travel costs while getting the same quality of care. Ask your clinician (doctor, nurse or other healthcare provider) if an online appointment is right for your situation.
Learn more about Telehealth service
Aotearoa New Zealand has a health system that provides most services for free (or subsidised) to eligible people.
If you do not qualify for free (government-paid) services, you will need to pay for your healthcare.
Guide to eligibility for public health services — Health New Zealand | Te Whatu Ora
If you are eligible for publicly funded healthcare, you may be asked to provide evidence of this. To make sure we have the correct information, we recommend you bring your:
- passport, including permits and visas or
- birth certificate (if born in New Zealand or Australia) or
- confirmation of citizenship or
- confirmation of permanent New Zealand residency or other residency status
- photograph-bearing identification (if you have no passport).
An interpreter service is available if you do not speak English.
Health New Zealand Counties Manukau has an eligibility team who can help with your eligibility questions and provide estimates for treatment cost if you are not eligible for funded treatment.
- Phone: 09 276 0060
- Email: residency@middlemore.co.nz
Visiting hours
Middlemore Hospital visiting hours are between 2pm and 8pm — we support a maximum of 3 visitors at a time for any patient during these hours.
Tamariki and rangatahi under 15 should not generally visit healthcare facilities. Visitors under 15 years must be agreed in advance with the ward charge nurse or midwife manager. They must be supervised at all times.
Some hospital services have have different visitor guidelines. Check with your whānau member’s care team (ward charge nurse or midwife manager) before you visit.
How to get to Middlemore Hospital
By bus and train
Daily train and bus services operate regularly throughout the day. The bus stop and train station is located directly outside of the Middlemore Hospital (Hospital Road) entrance. More information is available from Auckland Transport.
- Phone 09 366 6400
- Freephone 0800 10 30 80
Bus and train information — Auckland Transport (AT) Journey Planner
By health shuttle
Shuttle services are available to take patients to and from some areas to appointments at Middlemore Hospital. You need to be able to enter and exit the bus independently.
A free shuttle for staff and patients runs between Middlemore Hospital and Manukau Health Park:
- every 30 minutes (on the hour and half hour)
- from 8:30am to 5:30pm (last pick up)
- taking 20 to 25 minutes for the journey.
The shuttle stops at:
- Manukau Health Park (Manukau SuperClinic main entrance)
- Due Drop Events Centre (staff only)
- 15 Lambie Drive
- Middlemore Hospital (across the road from Kidz First Childrens Hospital entrance).
The shuttle is useful if you park at Manukau Health Park and have an outpatient appointment at Middlemore Hospital or if you take the train to Middlemore Hospital and have an appointment at Manukau Health Park.
You may need to show a copy of your appointment letter to the driver.
Hato Hone St John operates the Waka Ora health shuttle service (Monday to Friday) in some areas of the south and east of Auckland.
The service is free (koha or donations are welcome) and run by reliable, trained drivers. They can pick you up, take you to your appointment and home again. For more information:
- call Waka Ora Health Shuttles — freephone 0800 9252 672 (8:30am to 3pm).
Waka Ora Health Shuttles — Hato Hone St John
National Travel Assistance
The National Travel Assistance Scheme helps people who need to travel long distances or travel frequently for health appointments.
Parking
Parking at Middlemore Hospital is limited, so consider using public transport. Vehicle access is through Main Gate 1 on Hospital Road.
Mobility parking spaces are available near most hospital entrances. Ensure you display an authorised mobility parking pass at all times.
Patients can be dropped off or picked up from the hospital main entrance, where a few free short-term parking spaces are reserved for this purpose. Please move your car as soon as possible to accommodate others.
Visitor parking is available in designated paid spaces around the Middlemore Campus, including a new public parking area beside the Edmund Hillary Block. Follow the signs and insert your ticket barcode up to enter the visitor car park. Remove the ticket, and the barrier will rise.
Autopay stations are located inside hospital near entrance. After validating your ticket, you have 15 minutes to exit the car park, or additional payment will be required.
Hours of operation: 24 hours per day / 7 days a week.
Current parking rates Middlemore Hospital (as of 27 February 2025):
| 0 min - 15 min | FREE |
| 15 min - 1 hour | $5.50 |
| 1 hour - 2 hours | $11.00 |
| 2 hours - 3 hours | $17.00 |
| 3 hours - 4 hours | $23.00 |
| 4 hours - 24 hours | $28.50 |
| Lost ticket fee | $57.00 |
Between 2pm and 8pm
- 30 Minutes free parking. Must be in and out of the car park within 30 minutes or usual visitor rates will apply.
The entrance to Kidz First Hospital is through South Gate 2. Parking outside is designated for caregivers and parents of patients in Kidz First. A parking permit is required to use these spaces, or your car may be towed. However, parking is not guaranteed if all spaces are occupied.
When you arrive at the hospital, you can park your car in the dedicated spaces at the main entrance on Hospital Road, right outside the Galbraith Building.
There are 6 parking spaces available for outpatient appointments by Ward 23. Once you enter the Middlemore Hospital main car park, continue driving past Ko Awatea to reach them.
Hospital map — Middlemore Hospital
Patient and visitor information
Visitors are asked not to enter our facilities if you or anyone in your household has COVID-19 or flu-like symptoms, or if you are currently advised to isolate.
If you are unwell:
- take a COVID-19 test
- stay home.
If you have any concerns about your health freephone Healthline 0800 611 116.
Home-cooked food can only be delivered directly to patients by visitors. It cannot be left to be collected.
Visitors with service dogs or guide dogs are permitted on our facilities if they comply with hospital policy and other local guidelines.
All buildings and grounds within Health New Zealand Counties Manukau facilities are smokefree.
If you smoke regularly, your body is used to a steady supply of nicotine. When you stop smoking, it is the withdrawal from nicotine that causes discomfort. We can help you remain smokefree and be comfortable during your stay. To make being smokefree easier, staff can provide nicotine replacement therapy (NRT) as:
- patches
- lozenges
- gum.
Take steps to be smokefree before coming to hospital
If you know about your hospital admission in advance, take steps now to stop smoking. You can talk to your healthcare provider or contact the Living Smokefree Service. It is a one-stop-shop for smoking cessation in Counties Manukau and you can refer yourself:
- freephone 0800 569 568.
Living Smokefree Service Counties Manukau — Healthpoint
If you are pregnant
If you are pregnant, quitting smoking is one of the best decisions you will ever make for you and your pēpi. Smoking puts your pēpi at risk of many health problems.
Facilities
Cafés and restaurants
- Subway — subs, salads and wraps can be ordered in store (open 7 days) or online.
- Columbus coffee — coffee and food available in store (open 7 days, except Christmas Day)
- phone: 021 982 698
- Espresso Alley — order coffee from our Galbraith Building and Edmund Hillary Building stores
- Elixir Espresso — coffee and sugar-free foods
- Fuku Sushi — sushi and hot foods with vegetarian options (open Monday to Friday until 5pm)
- phone: 09 276 3005
Florist
Middlemore Hospital Florist has gifts for patients and staff. It is open:
- 8:30am to 5pm — Monday, Wednesday, Thursday, Friday
- 8:30am to 4pm — Tuesday
- 9am to 4:30pm — Weekends
- Closed — Public holidays.
Phone: 09 276 0707
Email: mmhflorist@gmail.com
Pharmacy
Haumanu Pharmacy is located on the ground floor of the Scott Building, to assist you with your prescriptions and other health needs. The pharmacy is open:
- 8am to 6pm — Monday to Friday
- 9am to 6pm — Weekends.
Hours are the same over the Christmas and New Years holidays.
- phone: 09 276 3005
Interpreting and translation service
ITS, in partnership with Counties Manukau Health, offers 24/7 interpreting and translation services to various government and private agencies. Within Counties Manukau and for Primary Healthcare providers, interpreting services are free, ensuring clear communication between patients and healthcare providers to prevent misdiagnosis and inappropriate treatment.
With a team of over 230 interpreters fluent in more than 90 languages and dialects, ITS specializes in medical, court, police, and government agency interpreting. Services are available on-site, via telephone, or through video conferencing, covering languages from Asian, African, European, Middle Eastern, and Pacific Island regions.
The booking office is located at the Manukau Health Park, and is staffed by coordinators from 8:00am to 4:30pm, Monday to Friday.
To make a booking, phone 09 276 0014 or email its@cmdhb.org.nz.
Spiritual services
Hospital chaplains at Middlemore Hospital are an integral part of the healthcare team, trained to support the health and spiritual needs of patients, their families/whaanau, and staff. They offer confidential, compassionate support, prayer, and a listening ear during times of stress, loss, and illness, as well as in celebrating life's joys.
Chaplains are available for prayer and Church Sacraments and can support people of all faiths and no faith. They can also contact your community faith centre if needed. To arrange a visit from a chaplain, please ask your nurse, social worker, ward clerk, or doctor to contact them via the pager system.
Blessing rituals and ceremonies are provided to mark significant events, transitions, and new beginnings, respecting the beliefs and rights of individuals.
Spiritual Centre
A Church service is held in the Spiritual Centre every Sunday at 9:30am. Ushers can assist those in beds or wheelchairs. If you wish to be visited by a chaplain, ask your nurse to contact them via the pager system.
Location:
The Spiritual Centre is near the main information desk.
Opening Hours:
Monday to Friday 6am to 3pm, Saturday to Sunday 8am to 12pm.
Wifi
Free wifi hotspots are available for all patients and visitors across many Health New Zealand Counties Manukau facilities.
To access wifi on your mobile, laptop or other wifi-enabled device:
- turn on your wifi settings to check if you are in a wifi zone
- select 'Hospital Hotspot' as your wifi network
- you will be directed to a login page — select 'Start now'.
If you need help or have problems with connecting to wifi, contact our service provider IKS:
- email: service@iks.co.nz
- freephone: 0800 888 588 or 0800 888 598.
Patient privacy
We want to protect patients’ privacy, as well as their health.
- Ask for permission to take photos.
- Think before you upload.
Do not post photos or information about your friend or loved one’s condition on social media unless they are happy for it to be seen by many people, including the media.
Protect yourself and others
Public wifi zones in our hospitals are not as secure as fixed or mobile broadband services.
If you are using a laptop or similar to access our wifi, we suggest you have up to date firewall and antivirus software on your device.
If you are transmitting private or sensitive information, consider using services that offer privacy and confidentiality.