Where to get help:
In an emergency – if you feel someone is at risk of harm to themselves or others call 111 and ask for Police.
For urgent mental health support/advice contact Crisis Assessment and Home Treatment service by phoning 0800 50 50 50. This is available for individuals of all ages and situations – 24 hours/7 days a week (answered by Mental Healthline 5pm to 8am).
For non-urgent support/advice contact your General Practitioner (GP) first.
Your GP can send a referral to the mental health service.
In a crisis or emergency
If someone has attempted suicide or you're worried about their immediate safety, do the following:
- Call your local mental health crisis assessment team (external link) or go with them to the emergency department (ED) at your nearest hospital.
- If they are an immediate physical danger to themselves or others, call 111.
- Stay with them until support arrives.
- Remove any obvious means of suicide or deliberate self-harm they might use (e.g. guns, medication, car keys, knives, rope).
- Try to stay calm and let them know you care.
- Keep them talking: listen and ask questions without judging.
- Make sure you are safe.
Find more information
If you need to talk to someone, contact
|Service||Contact number||When the service is available||Service primarily for|
|The Crisis and Home Treatment Team
||0800 50 50 50
||All ages, and any situations
|Lifeline (external link)
||0800 543 354
||Trained counsellors for all ages
|Suicide Crisis Helpline
||0508 828 865
|Kidsline (external link)
||0800 543 754
||Children – and if you call between 4pm and 9pm you will talk to Kidsline Buddy. Buddies are specially-trained year 12 or 13 students.
0800 376 633
Free text 234
||Call anytime or text (text between 8am and midnight) about any issues concerning young people
||0800 942 8787
||Counselling helpline for children and young people
0800 688 5463
9am to 9pm Mon to Fri
Twitter: @OUTline_NZ (external link)
6pm to 9pm weekends and holidays
|Provide confidential support to gay (external link) lesbian bi and transsexual anyone unsure about sexual identity. The information is given in a safe and friendly atmosphere to any age.
||0800 726 666
||Samaritans offer non-judgemental, confidential support to anyone who is lonely or in emotional distress.