Support available

Don't hesitate to ask for support, whether you are a patient or a visitor.

This page has information about:

Also use these links to find information on:

  • Security team and the community constable
  • National Travel Assistance Scheme funding for out-of-town visitors

Hospital Chaplains

A chaplain is available at all times to support patients, families and staff.

Chaplains can:

  • Offer spiritual care to all who seek it, regardless of religious or cultural backgrounds.
  • Connect you with a member of your own denomination or faith if you wish.
  • Provide spiritual support and comfort, prayer, scripture readings and other religious services on request, including Holy Communion.

Chaplaincy assistants (volunteers) are trained to help our chaplains in their work.

To contact a chaplain:

Ask Enquiries, a Hospital Host, or ward/clinic reception staff to page a chaplain for you.

Or phone (07) 839 8899 and ask for the Duty Chaplain.

Our chaplaincy team consists of:

  • Sister Marie Finn
  • Pastor Sonny Poutapu
  • Rev Julian Perkins
  • Pastor Bruce Sligo


Meade Clinical Centre level 1 main corridor (Near Menzies entrance)

  • Chapel service - Sunday 10am.
  • Let staff know early on Sunday if help is needed to get a patient to the Chapel.
  • Visitors welcome.

Quiet Room

  • A Quiet Room is available for prayer and reflection to all people regardless of faith.
  • Level B1 Menzies Building (opposite lifts).


Kaitiaki support for Maori

Our Kaitiaki Frontline Service offers cultural support for Māori and their whānau in hospital.

They can

  • Offer assistance, regarding Māori beliefs, values and cultural practices
  • Offer support  for Māori  patients during their admission in hospital
  • Help the patient and whānau understand the type of care provided by health clinicians
  • Link patients to other hospital services that can help them while they are in hospital
  • Link patient and whānau to external support services.

The service is available at Waikato, Thames, Tokoroa, Te Kuiti, and Taumarunui hospitals; the Henry Rongomau Bennett Centre, and Older Persons and Rehabilitation wards.

Service hours

  • 8.30am – 5pm Monday to Friday

How to request kaitiaki services

Waikato Hospital

  • Ph: 021 806 171

Henry Rongomau Bennett Centre

  • Ph: 021 341 209

Or ask at ward reception.

Te Whainga
Whaia te ara poutama hei
whakarewa oranga hinengaro
o ngai Tāua.
Whanake ake, whanake ake.

Pursue the successful pathway to
healing that uplifts and enhances
the wellbeing of all.
Develop, Grow.

Hospital Hosts

These are trained volunteers who can help with:

  • directions
  • escorting people to their destination
  • assisting with wheelchairs
  • linking people to campus shuttle services.

Hospital Hosts have desks in three locations:

  • Level B5 of the Hague Road Campus Carpark building.
  • Level 1 Meade Clinical Centre
  • Level 1 Waiora Waikato Centre intersection leading to Elizabeth Rothwell Building.

Hours: 8.30am - 4pm

St John Friends of Emergency Department (FEDS)

St John FEDS support the work of our staff in the Emergency Department by providing assistance and reassurance to patients. They offer a listening ear and practical help with tasks like phone calls, ensuring people are warm and comfortable, and being a valuable link to staff.

Social workers

Social workers assist with any social problem(s) that will impact upon the ongoing care or discharge planning of a client.

This could involve information, support, assistance and coordination around emotional and practical issues, legal issues, family and relationship issues, social circumstances, family violence issues, and discharge planning.

Please ask the ward staff to contact a social worker if you need this type of advice or support.