Use this link to access SmartHealth once you have completed the sign up and account registration process (see Getting started below).
Please look through the help files and frequently asked questions. If you cannot find an answer to your question please contact SmartHealth support.
Ph: 0800 222 551
Residents can also sign up to the service by taking photo ID along to the enquiry desk at Waikato Hospital or to the DHB’s other hospitals at Thames, Te Kuiti, Tokoroa or Taumauranui.
As part of the sign up process you will need to provide a personal email address and once verified an email will be sent containing a link to get started.
There are different processes to sign up if you are a minor, and for those who lack the capacity to manage their own account.
Read the guidelines below for each group to determine the sign up process appropriate for you, and contact your healthcare professional to get signed up. If you’re over 16 years old you can sign up online at www.waikatodhb.health.nz/smarthealth/register(external link)
|Under 14 year olds||A parent/legal guardian can set up and manage a SmartHealth account for someone under 14 years old, with the minor informed of this.|
|14 and 15 year olds||
May sign up to SmartHealth on their own, with parental/legal guardian consent.
|16 year olds and older||May sign up to SmartHealth on their own following the required process|
|18 year olds and older who lack the capacity to set up and manage an account on their own||
A parent/legal guardian may set up and manage an account for someone under the age of 16 years who lacks the capacity to set up and manage their own account.
Link to guides for signing up and registering with SmartHealth.
It is important that to maintain profile information like details about allergies, medications and past conditions or treatments for when a health care professional is reviewing those details during a consultation.
How to receive answers to general health questions.
One page guide to consulting with out of hours doctors or someone in your care-team.
Two page guide covering activating your account, preparing for a consultation and attending a booked appointment.
Guide to a consultation where the appointment appears in the upcoming appointments list within SmartHealth.
Use this guide when you have arranged a time with a health care professional to have a live consultation.
Steps to booking an appointment where the health professional has allotted time for patients to make bookings.
Steps to locating a specific health care professional and asking them to be part of your health care-team.
Viewing and completing checklists supplied by a health care professional plus any checklists added as part of a health goal.