Patient experience surveys

National Inpatient Experience Survey

Waikato DHB results

The results of the latest national inpatient experience survey are officially released by the Health Quality Safety Commission each quarter. 

Patients, who were randomly selected, were sent an invitation to participate in the survey. Those who complete the survey answer 20 detailed questions including whether they understood the advice they were given by their doctor, whether they were involved in decisions about their care and treatment, and whether they were treated with respect and dignity by hospital staff.

The survey also provides a rating out of 10 for four key areas: Communication, Partnership, Coordination and Physical and emotional needs.

  • The results are important, and it’s important that they are publicly available.
  • Waikato DHB wants to learn from patients’ experiences. 
  • We will use the survey results, and the detailed responses received, to identify and start to address issues with hospital care.

Access to full National Patient Experience Survey results(external link) (on Health Quality and Safety Commission website)

Commentary on latest Waikato DHB results (survey undertaken November 2015)

Latest Waikato results here [PDF, 206 KB]

The results for Waikato DHB once again highlight areas of good performance, and areas for improvement.

Overall we rate similar to or above the national average.

We are delighted that patients rated us particularly highly in terms of meeting their physical and emotional needs - 93 percent of people who completed the survey said that they always felt that staff treated them with dignity and respect while they were in hospital. This was higher than the national average for other DHBs. High levels of trust in doctors, nurses and other staff were also noted.

Areas for improvement include:

  • Discharge information: making sure people have enough information from the hospital to manage their condition after discharge, and telling people about medication side effects to watch out for on discharge.


- Mo Neville, Director Quality and Patient Safety