Quality and Patient Safety team

The team is responsible for a number of processes, initiatives and roles that have a primary focus on improving quality and patient safety.


The responsibilities of Quality and Patient Safety include:

  • risk management (including incident and serious event review management)
  • consumer engagement facilitation (including patient/family/whanau feedback, complaints and compliments management)
  • clinical audit support
  • infection prevention and control
  • clinical product fault and recall management
  • management of controlled documents (policies, procedures, protocols, guidelines and standing orders)
  • certification and accreditation facilitation and support
  • research
  • service quality coordinator team
  • wound care team
  • infusion therapy and medicine management team
  • provision of quality and risk education and forums to Waikato District Health Board staff and healthcare providers in the Midland region. Regional education is provided for infusion therapy, infection prevention and control, and wound care.


Certification is a legislative requirement under the Health and Disability Services (Safety) Act 2001.  This Act requires all hospitals with more than five 24-hour beds, both public and private, to comply with the following standards:

  • NZS 8134:2008 Health and Disability Sector Standards
  • NZS 8142:2008 Infection Control
  • NZS 8141:2008 Restraint Minimization and Safe Practice
  • NZS 8143:2008 National Mental Health Standard.

All of Waikato DHB’s hospitals (Waikato, Thames, Tokoroa, Taumarunui and Te Kuiti), the Henry Rongomau Bennett Centre mental health facility, continuing care facilities (Matariki in Te Awamutu and Rhoda Read in Morrinsville) and primary birthing units in Thames, Te Awamutu and Morrinsville have been audited and are certificated as being compliant with these standards.

Key personnel

Mo Neville
Assistant Group Manager


Waiora Waikato Hospital Campus, Pembroke Street, Hamilton
Staff are located around Waiora Waikato Hospital Campus.
Manager’s office at 13 Ohaupo Road, Waikato Hospital Campus.

Contact information

  • Personal assistant/administrator ph: 07 858 0943 ext 94973 fax: 07 858 0974
  • All Infection Prevention and  Control enquiries ph: 07 839 8899 ext 98113
  • Quality and Patient Safety Customer Service Enquiries ph: 07 839 8899 ext 97612

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