I’m not well, where should I go?

Healthline 0800 611 116

1. Your family doctor

Your GP/family doctor or medical centre or ring Healthline 0800 611 116 for advice.

2. After hours 

For less serious health concerns that need attention when your doctor is unavailable:
In most cases, ringing your usual GP or medical centre number after hours will give recorded information about local after hours services.
Or ring Healthline for advice (see information below). 

3. Emergency Department

Only for serious accidents or urgent medical attention. 

Emergency Departments are located at Waikato Hospital, Thames Hospital, Tokoroa Hospital, Te Kuiti Hospital and Taumarunui Hospital.

Holidays and when you are away from home

 During holidays you might be visiting places you are not familiar with, away from your own doctor. Also, some general practices and medical centres might have restricted hours during a holiday period.

If you take medication, remember to renew your prescription and have enough with you to last the trip.
Take a basic first aid kit on holiday with you.

If you need medical attention after hours

  • phone a local general practice or medical centre number - a recorded message will give you information about the nearest after hours service.


  • phone Healthline for advice from a trained professional. Healthline can also give you the location of the nearest after hours service. See details below.

Healthline – 0800 611 116

Healthline is a free telephone health advice service for all the family
  • Healthline’s registered nurses ask you questions about the symptoms, condition or illness you’re ringing about. From your answers, they’ll recommend the best thing to do.
  • They can also tell you where to find your nearest GP after-hours service, hospital emergency department, pharmacy, or out-of-hours dental surgery.
  • Healthline can also provide general health information on a wide range of topics.

For more information visit the Healthline web page (external link)
Healthline Symptom Checker phone app (for iPhones and iPads) (external link)