Emergency Department

Emergency DepartmentEmergency department is the “front door” of Waikato Hospital where urgent cases can come either by ambulance or present themselves for assessment and treatment.  Priority is given to those who have a serious problem.

Emergency Department is open 24 hours a day, 7 days a week. Patients are prioritised according to their condition, not in the order of arrival. 

More information on where to come and what to expect at Waikato Hospital's Emergency Department.


Waikato Hospital has a level 6 Emergency Department. (Level 6 emergency departments are those at the biggest hospitals with all associated services.)

The team consists of 12 emergency physicians (senior medical officers who are specialists in advanced cardiac life support, trauma care such as fractures and soft tissue injuries, and management of many other life threatening situations), plus a nurse manager, clinical nurse manager, associate clinical nurse managers, clinical nurse specialists, registered nurses and health care assistants, all of which are trained and experienced in emergency care.

The new department was opened in 2011 and is a modern, purpose-built, large facility with leading edge technology and equipment.
The layout allows for good flow and many rooms have a specific purpose and/or type of patient.
It also removes bed spaces from the corridors and helps to address privacy, comfort and crowding concerns for patients and staff.
All these improvements, with service delivery changes, are improving the care provided to people who come to Emergency Department.

The main areas within Emergency Department are:

  • Consultation - For treating patients with less serious conditions.
  • Adult Acute Assessment - For adults requiring emergency care. This area occupies a third of the department and many rooms/cubicles have ensuite facilities. The area also has a short stay unit for adult patients requiring a short period of observation or treatment but not admittance to a ward. 
  • Children’s Emergency - For children and youth aged up to 17 years. This area also has its own waiting area. This area also has a dedicated short stay unit for children who require a short period of treatment and/or observation before discharge with their parent or caregiver. 
  • Resuscitation - For seriously or critically ill patients.

We also provide a pre-hospital service that includes active involvement in air and road transport of critically ill patients throughout the central North Island.
There is close liaison among the emergency departments at all the Waikato DHB hospitals.


Acute Services Building, Gate 2, Waiora Waikato Hospital Campus, Pembroke Street, Hamilton.

There is a drop off zone and some short-term parking available.
Located just outside the Emergency Department is a Security office and Enquiries desk.

Contact information

Phone 111 for ambulance in an emergency

Waikato Hospital Operator: (07) 839 8899 for all services and departments

Referral information

Self-referral or referral by GP or other health professional.